Returns Form

Simply tell us what you're returning, and we’ll whisk it away to the Ausplastics Trade warehouse. Please allow 5-7 business days for the goods to arrive in our warehouse.

Free returns. Quick refund credits.

Everything we do is designed with you and your plumbing business in mind, from the products we source, engineer and manufacture, to our online shop and our 365-day returns policy and process.

  • Return your purchase up to 365 days from the purchase date.

  • Return shipping is FREE – we will arrange collection for you.

  • Receive an account credit within 48 hours of receipt of goods.

No cost, questions or catches

Whether there’s a problem with your order, or you simply don’t need the products you purchased anymore, returning your products is as easy as 1-2-3:

  • Back in the box.

    Put the products in your original Ausplastics Trade carton or any cardboard shipping box, cover or remove any old shipping labels, then seal the box and write ‘Return to Ausplastics Trade' on it.

  • Grab your paperwork.

    Make sure you supply the original Ausplastics Trade tax invoice, a duplicate tax invoice, RMA or delivery docket with your returned products.

  • Submit a returns form.

    Complete the form below and we’ll arrange pick up within 24-48 hours. Alternatively, call us on our Freephone 1300 475 171 – we’re always happy to help.

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