If you’re not 100% satisfied with your purchase, you can return your order to us for a full refund. We believe that in order to have the easiest possible experience, our customers should not have to pay for return shipping.
So if for whatever reason you’re not happy with your purchase, just fill out the Returns Form below and we’ll sort out the rest. It will be collected 24 to 48 hours after submitting the Returns form. If in doubt about any of this, please, just ring us up, we’re here to help.
With the Ausplastics Trade 365-day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and packed in a suitable outer carton.
Return with Ausplastics Trade - It’s Easy
You can return your purchase for up to 365 days from the purchase date!
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE, we will arrange collection from wherever you receive your normal deliveries.
Once your return is received and processed in the warehouse (usually within 48 hours of receipt), a credit will automatically be applied to your account. As part of our 365-day return policy, all returns will need to be received by our warehouse within 365 days of purchase.
When you return a product please provide:
An original Ausplastics Trade Tax Invoice, copy Tax Invoice, RMA or delivery docket.
The product’s original packaging, including any instruction manuals, information booklets and carton or container.
Easy as 1, 2, 3
Put the return items in your original Ausplastics Trade Carton or any cardboard shipping box. Make sure to cover or remove any old shipping labels and seal your box completely.
Write ‘Return to Ausplastics Trade ‘ on the Shipping Box.
Fill in the Returns Form on the right side of this page or give us a call on 1300 722 275 - We are always happy to help.
Tell us whay you’re returning and we’ll work our magic for it to reappear at the Ausplastics Trade Warehouse. Please allow 5 to 7 business days for the goods to arrive in our warehouse and be processed